The hotel staff were very friendly and welcoming, giving us good recommendations on the local restaurants. The breakfast was tasty with a nice selection of dishes to choose from. The location was perfect, we were able to walk to all the main attractions and it was close to many cafes and bars. The room was clean, and the bed was very comfortable.

The room was quite small, and there was no window which made it feel a bit stuffy. The shower stall was not very spacious, so it was hard to move around.

1. The hotel counter guy not friendly. 2. we should check out on 2012/11/13, but the hotel staff ask to pay all Bill on 2012/11/12 night??? 3. room price already due for USD50 per night for room 701, but the counter guy asking to pay for USD57 per night??? 4. how can the hotel guy ask to pay early 1 day before we check out and dont know how much we should pay for the price??? 5. room 701 electric pot was rusty, but the hotel staff just reply no more other can be use??? after i got angry, than the hotel staff clean off the rust but left a lot of dust to let us clean it??? 6. hotel guy also ask to pay extra 3% if we dont pay by cash(we used credit card), i told him other hotel dont charge for extra 3% for credit card and at last we noneed to pay. 7. next time, hotel should tell early to customer that there will be a extra charge for credit card during the time we check-in.

The hotel was in a good location. The staff was friendly at this place.

The location of this hotel is fantastic - it is conveniently situated near Hoan Kiem lake, making it easy to explore the beautiful surroundings. The rooms with a view, especially those with a balcony, provide a delightful experience, allowing guests to enjoy the cityscape. Additionally, the staff at this hotel are friendly and provide good hospitality, ensuring that guests feel comfortable during their stay.

All aspects of this hotel were satisfactory, nothing to complain about.

Amazing service and hospitality experience at this hotel! the staff was very accommodating and helpful during our romantic escape. They offered us a delicious and varied breakfast every morning and gave us great recommendations for local restaurants. the room was clean and quaint with a comfortable bed and spacious bathroom. the hotel's central location and easy access to local attractions made it a great base for exploring the city.

the lack of windows in the room made it feel a bit stuffy at times.

I had an amazing stay in this hotel. The location was great because it was very close to the lake and had a lot of cafes and restaurants nearby. The staff was very nice and welcoming. They gave me great recommendations for restaurants and places to visit in this city. The room was clean and had multiple outlets in logical places.

Nothing, no complaints at all.

I had a great stay at this hotel! The location was perfect, just a short walk from the bustling Hoan Kiem lake. The staff were friendly and provided excellent service, making sure I had everything I needed. The rooms were clean and had a nice view from the balcony. The breakfast in the morning was delicious and a good way to start the day.

No major issues, everything was satisfactory.

From the moment we arrived, the staff at the hotel were incredibly friendly and helpful. The location was perfect, with shops and restaurants right around the corner. The food at the hotel's restaurant was amazing, and the room was cozy and neat. The pick-up and drop-off service was cheap and the driver was kind. the hospitality was outstanding.

Nothing to complain about at all.

The location of this hotel near the Hoan Kiem lake is absolutely perfect. It's just a few steps away, making it convenient to enjoy leisurely walks along the water. The staff here were also incredibly friendly and welcoming, providing helpful restaurant recommendations. The rooms were clean and well-appointed, with attention to detail like multiple outlets in logical places and rooms with a view from the balcony. Breakfast was a great way to start the day, offering a good selection of delicious options.

Everything was more than okay.

Staying in the heart of the old quarter, I couldn't ask for a better location. Just a stone's throw away from the lake, cafes, and restaurants, it's very convenient. the staff is extremely hospitable and helpful in planning trips. the cleanliness of the room, along with multiple outlets and wifi, is commendable. the breakfast spread is scrumptious.

The luxurious shower jets didn't work, but the staff at the hotel was great in addressing any issues.